As part of our service commitment, for consistent customer care, used as the operative rule, our store provides a 30-day no-reason return and exchange policy. To be specific, as a practical service rule, A customer may request a return or exchange within 30 calendar days after delivery without giving a reason.
What to Know About Exchanges
As part of our service commitment, to keep the record precise, described in practical language, approved exchanges are available during the same 30-day period. In application, for eligible U.S. orders, our team may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Items That Cannot Be Returned
To keep expectations transparent, within the process described here, with the applicable scope identified, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. Where relevant, within the process described here, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
About Return Condition
For clarity, as applied by this store, for day-to-day application, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Our Approach to How to Start a Return or Exchange
To keep expectations transparent, under the store standard, presented without ambiguity, contact our support team before sending an item back. For that reason, for eligible U.S. orders, we are prepared to confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Equally important, within our published terms, unauthorized returns may be delayed.
To keep expectations transparent, for straightforward administration, as a firm service commitment, customers receive a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Order Cancellation: Key Details
The customer-facing rule is that for a transparent checkout experience, as the controlling customer standard, A customer may request cancellation before an order ships. At the same time, to keep the record precise, after shipment, the order is handled under this Refund Policy.
Refunds Explained
In practical terms, throughout the applicable process, for day-to-day application, following our receive and inspect the return, an approved refund is issued to the original payment method. In application, within our published terms, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
How to Reach the Merchant
For a predictable shopping experience, under the store standard, for a clear commercial understanding, Trading name: Sun Bum
For consistent handling, for a transparent checkout experience, for a clear commercial understanding, Customer-care email: Support@SunBnc.shop
As a straightforward operating rule, throughout the applicable process, for a clear commercial understanding, Telephone contact: 5043004798
Our policy is designed so that for a transparent checkout experience, as a firm service commitment, Business and return address: 367 Magazine St, Carnegie, PA 15106, US
For consistent handling, within the process described here, stated directly, Customer assistance hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).