Our policy is designed so that for customer clarity, with the applicable scope identified, these answers summarize our store policies. At the same time, as part of the customer agreement, the full policy pages control if more detail is needed.
Our What cannot be returned? Standard
In practical terms, as applied by this store, with the applicable scope identified, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Can I return or exchange an item?: Key Details
To keep expectations transparent, to keep the record precise, as part of a dependable process, yes. Operationally, under the store standard, our store provides a 30-day no-reason return and exchange period after delivery.
What to Know About When will a refund arrive?
The practical standard is that to keep the record precise, read together with the page below, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Our How long will my order take? Standard
As part of our service commitment, as applied by this store, presented without ambiguity, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Will tax be charged?: Key Details
For an informed purchase, within the process described here, set out transparently, taxes are collected as required by applicable law.
What kinds of products are available?: Key Details
As a straightforward operating rule, for eligible U.S. orders, stated directly, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Where can I find use, care, or safety details?: Key Details
As part of our service commitment, to set a clear expectation, expressed in customer-ready terms, review the applicable product page and packaging before use. To be specific, within our published terms, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Where do you ship and what does shipping cost? Explained
Our policy is designed so that for consistent customer care, with the applicable scope identified, placed orders are shipped only within the United States, and free standard shipping applies to every U.S. order.
Which cards and currency do you accept?: Key Details
As a straightforward operating rule, as part of the customer agreement, set out transparently, payments are in USD. To be specific, for consistent customer care, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Can I cancel an order?: Key Details
To avoid uncertainty, for straightforward administration, applied consistently, A customer may request cancellation before shipment. As a related point, for a transparent checkout experience, after shipment, the Refund Policy applies.
About Who pays return shipping?
To make the process easy to understand, for shoppers reviewing this page, as part of a dependable process, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
About Will I receive tracking?
To explain how this works, for customer clarity, used as the operative rule, yes. In application, to set a clear expectation, A tracking number is provided after every order ships.
Merchant Contact Information
For customers using this store, throughout the applicable process, presented without ambiguity, Store identity: Sun Bum
Our policy is designed so that for customer clarity, with the customer impact made clear, Email for inquiries: Support@SunBnc.shop
To explain how this works, within our published terms, expressed in customer-ready terms, Service phone: 5043004798
For customers using this store, for straightforward administration, applied consistently, Default return address: 367 Magazine St, Carnegie, PA 15106, US
To keep expectations transparent, for customer clarity, used as the operative rule, Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).